Business Listing Terms

1. Your listing

You can add your business free of charge. Listings must be for a genuine business that trades in, or serves customers in, one or more of the 12 counties of Leinster. We review every new listing and claim before it goes live, and we may decline any listing at our discretion, for example if it is a duplicate, cannot be verified or breaks these terms.

If a listing for your business already exists, you can claim it. We may ask for evidence that you are entitled to manage it.

2. Plans and prices

We offer a Free plan and paid plans (currently Basic and Premium), billed monthly or yearly. What each plan includes and its current price are shown on our Pricing page. Prices include VAT.

Paid plans give you extra features, such as more photos, email enquiry notifications, and featured placement. They do not guarantee any number of views, enquiries, customers or sales.

3. Payment and renewal

Payments are taken by Stripe when you subscribe and then at the start of each billing period.

Plans renew automatically until you cancel. We will email you before a yearly plan renews.

If a payment fails, we will try again and contact you. If it still fails after 14 days, we may move your listing to the Free plan.

We may change our prices. We will give you at least 30 days' notice by email, and the new price will apply from your next renewal after that. You can cancel before then if you don't want to continue.

4. Cancelling and refunds

You can cancel a paid plan at any time from your dashboard. Your paid features continue until the end of the period you have paid for, and your listing then moves to the Free plan.

Because plans are bought for business purposes, the 14-day consumer cooling-off period does not apply. We do not give refunds for part-used periods, except where the law requires it or where we end your plan without good reason.

You can delete your listing entirely at any time. Contact us.

5. Your content

You are responsible for everything you add to your listing, including text, prices, opening hours, photos, logos and links. You confirm that:

• the information is accurate, up to date and not misleading;
• you own, or have permission to use, all photos, logos and text you upload;
• your listing doesn't include anyone else's personal data without their permission;
• any claims you make, such as awards, qualifications, registrations or insurance, are true and you can prove them if asked;
• the name you give us when submitting your listing is your real name — submitting under a false name, a business name, or someone else's name is not allowed and may result in your listing being rejected or removed.

You give us a free, non-exclusive licence to host, display, format and share your listing content on the site, in our social media and emails, and in our promotion of Leinster Local, for as long as your listing is live and for a reasonable time after it is removed.

We may edit content for formatting, length or clarity, and we may remove content that breaks these terms.

6. Reviews of your business

You may reply publicly to reviews. You must not:

• write reviews of your own business or a competitor's, or ask staff, friends or family to do so;
• offer payment, discounts or rewards in exchange for reviews;
• pressure customers to change or remove reviews.

Reviews cannot be removed or hidden because you pay for a plan. If you believe a review is fake or breaks our rules, use Report and we will look into it.

7. Enquiries you receive

When a customer sends you an enquiry, we pass on their details with their consent. From that point, you are the data controller for those details and must handle them in line with data protection law. Use them only to respond to that enquiry, unless the customer agrees to more. Do not add them to marketing lists without their consent.

8. Ranking and featured placement

How businesses are ordered on the site, and how paid plans affect this, is explained in our Ranking, Featured Listings and No Recommendations statement, which forms part of these terms.

9. Suspending or ending your listing

We may restrict, suspend or remove a listing or account if you break these terms, if we receive credible complaints about the business, or if we are required to by law. When we do, we will email you a statement of our reasons, unless the law prevents us.

If we decide to end a paid plan permanently, we will give you at least 30 days' notice with our reasons, unless you have seriously or repeatedly broken these terms, or the law requires us to act sooner. If we end a plan without good reason, we will refund any unused portion.

10. Complaints

If you are unhappy with a decision we have made about your listing, Contact us with the details. We will acknowledge your complaint within 5 working days and aim to give you our decision within 30 days.

11. Our liability to you

To the extent the law allows:

• we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect loss;
• our total liability to you in any 12-month period is limited to the amount you paid us in that period.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Irish law.

12. Your responsibility to us

You agree to cover any losses, costs or claims we suffer because your listing content breaks the law or someone else's rights, for example by using photos you did not have permission to use.

13. Changes to these terms

We will give you at least 15 days' notice by email before changes to these terms take effect, or longer where the changes require you to make technical or business adjustments. You can end your plan before the changes take effect if you don't agree with them.

14. Law and disputes

These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.