Terms of Service

1. About these terms

These terms apply to everyone who uses leinsterlocal.ie (the "site"), which is operated by Leinster Local ("we", "us"). By using the site, you agree to these terms. If you don't agree, please don't use the site.

Businesses that list on the site also agree to our Business Listing Terms. Our Privacy Policy, Cookie Policy and Ranking, Featured Listings and No Recommendations statement form part of these terms.

2. What Leinster Local is, and isn't

Leinster Local is an online directory that helps people find businesses in the 12 counties of Leinster. We publish information about businesses, much of which is supplied by the businesses themselves.

We do not recommend, endorse, guarantee or vouch for any business. Being listed, featured or ranked highly on the site is not a recommendation.

We are not a party to any agreement between you and a business. Any quote, booking, purchase or service is between you and that business alone.

We do not check the qualifications, insurance, registrations, prices or quality of work of the businesses listed, unless we clearly say otherwise on a listing. Where a listing shows a verification badge, it means only what the badge describes, such as that the owner confirmed they manage the listing.

Before you hire or buy from any business, make your own checks. For example, ask for written quotes, proof of insurance and relevant registrations.

3. Who can use the site

You must be 16 or over to create an account, write a review or send an enquiry. If you use the site on behalf of a business, you confirm you have authority to do so.

4. Your account

Keep your login details secure and don't share your account. You are responsible for what happens on your account. Contact us straight away if you think someone else has used it. You can delete your account at any time from your account settings.

5. Using the site properly

You must not:

• break any law, or use the site to harass, threaten, defame or discriminate against anyone;
• post false, misleading or fake information, reviews or enquiries;
• pretend to be someone else, or claim a business you are not entitled to manage;
• copy, scrape or harvest listings, contact details or other content using automated tools, without our written permission;
• send spam or unsolicited marketing to businesses or users through the site;
• upload viruses or harmful code, or try to access parts of the site you are not authorised to use;
• interfere with how the site works, including its rankings and reviews.

6. Reviews

Reviews must reflect your own genuine experience of a business, in the last 12 months.

You must not:

• review your own business, a business you work for or are connected to, or a competitor;
• write a review in exchange for payment, discounts or other rewards;
• include personal information about others, offensive language, or content that is defamatory or unlawful.

How we check reviews. Reviews can only be posted from a signed-in account. We check reviews before and after they are published, using both automated tools and manual review, for signs that they are fake, paid for or break these terms. We may ask a reviewer for proof of their visit or purchase. We publish positive and negative reviews alike, and businesses cannot pay to remove or hide reviews.

Business replies. Business owners may reply publicly to reviews. Replies must follow these same rules.

We may remove or decline any review that breaks these terms. When you post a review, you give us a free, worldwide, non-exclusive licence to publish, display and share it on the site and in our promotion of the site. You keep ownership of your review.

7. Enquiries to businesses

When you send an enquiry, we pass your details and message to the business you selected. We do not guarantee that the business will reply, give you a quote, or that any quote will be accurate. Once the business has your details, it is responsible for how it uses them.

8. Information on the site

We work to keep the site accurate, but business information such as opening hours, prices, services, photos and contact details is mostly supplied by businesses and can change. We do not guarantee that any information is accurate, complete or up to date.

Our guides, articles and tips are general information only. They are not professional, legal, financial or safety advice. Always check important details with the relevant business or official body.

If you spot something wrong, please use Suggest an edit or Report on the listing.

9. Reporting illegal or harmful content

You can report any listing, review, photo or other content you believe is illegal or breaks these terms using the Report link on the page, or Contact us. Please explain why, and include the page link. We will review reports promptly and fairly. If we remove or restrict content, we will tell the person who posted it and explain why, where we have their contact details, and they can ask us to review our decision.

10. Links to other websites

The site links to business websites, social media and other sites we don't control. We are not responsible for their content, security or privacy practices.

11. Our content and brand

The Leinster Local name, logo, design, guides and the way the directory is organised belong to us or our licensors. You may share links to the site and use it for your own personal use, but you may not copy, republish or sell our content without our written permission.

12. Availability

We aim to keep the site available at all times but cannot guarantee it will be uninterrupted or free from errors. We may change, suspend or withdraw any part of the site.

13. Our liability to you

The site is provided free of charge to members of the public. To the extent the law allows:

• we are not liable for anything a business does or fails to do, including the quality, safety, legality or price of its goods or services;
• we are not liable for any loss caused by relying on information on the site;
• we are not liable for indirect losses, or for loss of profit, business or data.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under Irish law. Nothing in these terms affects your statutory rights as a consumer.

14. Suspending or closing accounts

We may suspend or close an account, or remove content, if we reasonably believe these terms have been broken, or to protect users, businesses or the site. Where appropriate, we will tell you why and give you a chance to respond.

15. Changes to these terms

We may update these terms from time to time. The effective date at the top shows when they last changed. If we make significant changes, we will tell account holders by email. Continuing to use the site after changes take effect means you accept them.

16. Law and disputes

These terms are governed by the laws of Ireland. Any dispute will be dealt with by the courts of Ireland. If you are a consumer living elsewhere in the EU, you may also have rights under the laws of your own country.

17. Contact us

Contact us with any questions about these terms.